Lenka Kollarčíková
Creative soul, language enthusiast, idea maker.

Work experience

Back Office Support for Communication with Accommodation Providers in Croatia

08/2019 – present

communication with business partners from Croatia (in Croatian or English) – asking for information about accommodation and prices (by email and phone), updating data on the company's website, writing and translating texts (Czech, Slovak, English), managing of social media (Facebook, Instagram)

Copywriter and Social Media Manager

09/2017 – 12/2019

writing and proofreading texts and articles (in Slovak), managing of social media (Facebook, Instagram), communicating with business partners and influencers (by e-mail)

Marketing Specialist for Notino.sk

04/2017 – 07/2019

translating and proofreading of marketing and product texts (in Slovak), managing of company's social media (Facebook, Instagram, YouTube), influence marketing - communicating and creating campaigns with bloggers and influencers (by e-mail), SEO linkbuilding

Customer Care Representative for Great Britain and USA

05/2016 – 03/2017

customer support (by e-mail and phone) and communication with customers (in English), handling complaints, working with the company's administrative system, checking transactions and making refunds

Customer Care Representative for Czech Republic and Slovakia

03/2015 – 04/2016

customer support (by e-mail and telephone) and communication with customers (in Slovak), handling complaints, working with the company's administrative system, managing of social media (Facebook), communicating with bloggers (by e-mail)

Copywriter and Web Content Administrator

11/2014 – 09/2017

writing of short SEO-optimized texts (in Slovak), searching the Internet for appropriate content and uploading it online using the company's administrative system, communication and coordination of work with the team (by e-mail)

Deputy Office Manager

09/2012 – 02/2015

organization of lessons and communication with clients (by e-mail and phone), coordination of teachers, preparation of documents for the accountant, preparation of contracts for company and individual lessons, work with the company's administrative system


Master’s degree in English Language and Literature

graduate 2011, 2013

bachelor’s and master’s degree, Philology at the Faculty of Arts, Masaryk University, Brno, Czech Republic